At RO Service Point, customer satisfaction is our top priority. We are committed to providing high-quality products and services. However, if there is any mistake on our part, we are happy to accept returns and ensure a hassle-free process.
Committed to hassle-free returns if our engineer makes a mistake or service is deficient. Customer satisfaction is our priority at RO Service Point.
Eligibility for Return:
We accept returns under the following conditions:
- If our engineer makes a mistake
- If there is any deficiency in our service
- If our engineer is unable to satisfy the customer
- If the product received is different from what was ordered.
- If the product is defective or damaged upon delivery.
- If the wrong product was delivered due to an error on our part.
Return Process:
- Contact Us:
- Please contact our customer service within 7 days of receiving the product.
- Provide your order details and a brief description of the issue.
- Product Condition:
- The product must be unused and in its original packaging.
- All accessories, manuals, and warranty cards must be returned with the product.
- Inspection & Approval:
- Once we receive the returned product, our team will inspect it.
- If the return is approved, we will initiate a replacement or refund within 7 business days.
Non-Returnable Items:
- Products damaged due to misuse or improper handling.
- Products without original packaging or missing accessories.
- Customized or specially ordered products.
Refund Policy:
- Approved refunds will be processed to the original payment method.
- Refunds may take 5-7 business days to reflect in your account.
Contact Information:
📞 Phone: 9560654995
📧 Email: info@roservicepoint.com
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At RO Service Point, we value your trust and strive to provide the best service possible. Thank you for choosing us!