At RO Service Point, customer satisfaction is our top priority. We are committed to providing high-quality products and services. However, if there is any mistake on our part, we are happy to accept returns and ensure a hassle-free process.
Committed to hassle-free returns if our engineer makes a mistake or service is deficient. Customer satisfaction is our priority at RO Service Point.
2. Return Eligibility
To qualify for a return, the following conditions must be satisfied:
- Your return request must be initiated within 30 days of receiving the product.
- The item must be unused, undamaged, and returned in its original packaging in the same condition it was delivered.
- A valid proof of purchase (invoice or receipt) must accompany the return request.
3. Items Not Eligible for Return
Please note that we are unable to accept returns for the following categories:
- Customized or made-to-order items.
- Products that have been used, altered, or tampered with.
- Spare parts and accessories.
- Items bought under sale or clearance promotions.
4. How to Initiate a Return
If you meet the eligibility criteria, follow these steps to begin your return process:
- Contact Our Team:
Reach out to us via email at info@roservicepoint.com or call us at +91-9560654995 to request a Return Merchandise Authorization (RMA) number. - Prepare Your Return:
Make sure the product is carefully repacked in its original box with all accompanying accessories, manuals, and documents. - Ship the Item:
Send the product to the address provided by our support team. Please include the RMA number on the shipping label. Note: Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item delivered by us.
5. Refund & Exchange Policy
We do not offer refunds for any products under our current policy. However, we may offer exchanges or repairs under certain conditions (see below for damaged or defective items).
6. Damaged or Defective Products
In the unlikely event that your order arrives damaged or faulty, please contact us right away at info@roservicepoint.com or call +91-9560654995. We will promptly arrange for repair or replacement, free of charge.
7. Get in Touch
For any queries regarding your return, our customer support team is here to help:
- Email: info@roservicepoint.com
- Phone: +91-9560654995
8. Policy Revisions
RO Service Point (ROSP) reserves the right to revise or amend this return policy at any time. Updates will be reflected on our official website and will become effective immediately upon posting.
Thank you for choosing RO Service Point.
We value your trust and are committed to delivering the highest standard of products and support.
